Terra Tech, LLC. Company Policy
Products listed on this website may change without notice. If a material change has been made to any ordered product, we will notify you prior to shipping.
If an ordered product does not meet your needs or expectations call a customer service representative for a return authorization number. We will assist you in arranging for its return. To obtain a credit for refund or exchange, returned merchandise must be in new condition and unused. Except in cases of shipping errors, the customer will be responsible for return shipping charges. Special order merchandise and parts as well as merchandise provided pursuant to a quote is subject to a 15% restocking charge..
We strive to package your order so that it will reach you in good condition. The carrier assumes responsibility for safe delivery when they accept the package. If your package arrives damaged, notify the carrier immediately. Hold the merchandise and packing material for their inspection.
After notifying the carrier, call a Terra Tech customer service representative. Please describe the damage, and have your order number and packing list in hand so we can promptly replace the product.
We take pride in prompt shipment. In the event that items need to be backordered we will advise you of estimated shipping dates. We prefer to ship Internet orders complete but if you chose to have us ship and backorder we will do so. There will be additional freight charges for shipping the backordered products. Please note that your card is charged for the full amount of the order upon check out, this includeds the estimated freight charges for shipping the order complete.
If your order has not arrived within the designated time frame, call a customer service representative at 800-321-1037. We will be happy to find out the statussof your order for you.
Material Safety Data Sheets are available for all products determined by OSHA to be Hazardous Substances. If you need a MSDA sheet for a product purchased from Terra Tech, call 800-321-1037.
At Terra Tech we respect the privacy concerns of our customers. The names, addresses, phone numbers and e-mail addresses of our customers will not be sold, rented or loane for any purpose. To receive future Terra Tech catalogs and publications, notify us of changes in business names and addresses.
Replacement parts are available for many products. Please use the manufacturers number or our catalog number when ordering. For products for which this catalog does not show part lists, additional information can be faxed or mailed to you.
Competitive Bids & Price Quotes
On request, Terra Tech will promptly furnish price quotes for quantity purchases or to fulfill your organizations policy requirements. Phone, mail, fax or e-mail your request. Unless otherwise noted, quoted prices include shipping to your destination and are good for a period of thirty days.
Credit terms are available for firms that can furnish acceptable references. If you want to establish credit terms, please complete the Credit Application, under Account Setup and email it to us. All orders placed on credit accounts are subject to approval by our credit department.
Except as described under Returns, there are no express warranties or implied warranties including, but not limited to, the warranties of merchantability and fitness for a particular purpose. Terra Tech, LLC. shall not be subject to and disclaims all consequential or incidental damages claimed to result from use of our products.
These terms and conditions shall constitute the entire agreement between Terra Tech, LLC. and the purchaser and shall be governed by and construed according to the laws of the state of Oregon, U.S.A.